The Pop Price Guide migration is underway and we understand if you have some questions, concerns or need a second to process the changes.
There were bound to be a few glitches with a project of this magnitude, as we transfer 40 million collectibles to the new system.
We want you to know that we are diligently working to correct those issues as we speak. We are committed to getting both the design and functionality right as we work through this transition and your patience is greatly appreciated.
You can help. Let us know in specific terms what you would like to see in the new interface, as well as what we’re missing. The best part of this project is that it now allows us to design and implement changes and improvements in a much easier and quicker fashion.
Your specific feedback will help us focus on what is most important to you.
To help answer some of your questions and to allay any concerns, we’ve created a FAQ that we hope will provide some insight. We will be updating this post regularly as we gather more information and resolve these issues, so check back routinely.
Q: My collection doesn’t seem to be right
A: The system will continue to update collections over the next 24 hours, so please check back tomorrow and if there is still an issue with your collection, just shoot us another note and we’ll investigate.
Q: Why am I seeing an issue with privacy settings when I try to visit PPG?
A: We did experience a temporary glitch with the site migration, but all should be back to normal now. Please clear your cache and visit us again.
We worked with AWS and Siteground, our hosting providers to fix this. If you still have a problem here please create a ticket (is that green button on the right here).
Q: What happened to my ability to organize my collections by franchise?
A: The ability to categorize your collection is definitely coming in the near future. We are going to offer this feature in the form of customizable lists, where you can organize your overall collection into sub collections such as Disney, Dorbz, etc. This should be coming within the month and we’d love your feedback as soon as it’s live.
Q: Why can’t I see the values of the items in my collection without clicking through to the database?
A: By the end of the next week, we will be adding the item value to the overall collection view, so it will be easy to see values at a glance. We will then add the ability to sort your collection by value as well.
You can see the overall value of your collection, as well as your top ten within your showcase.
Prices are now there and also links to the Database Items where you can see price charts, tables, and details of all transactions included in the price estimate.
Q: Why are you asking for my PayPal Email?
A: At the moment, you will only be asked to provide your PayPal details if you are looking to sell an item on the PPG marketplace, or if you try to delete an item. We will be removing that requirement from deleting items within the week, so hang in there with us as we solve this issue.
We are now only asking for that when you want to sell items (as we need to know then).
Q: I cannot seem to log in
A: First off, please try to reset your password here – https://www.hobbydb.com/marketplaces/poppriceguide/users/password/new
If that doesn’t work, check in to see if you possibly already have an account with hobbyDB. Try logging-in with _ppg attached to the end of your username.
If you’re still having trouble, just create a ticket on the right (the green button here on the page) or send us a note to [email protected] to let us know and we’ll investigate.