Hey PPGers. We’ve been experiencing some issues, had some questions, had some suggestions, and have really just had a lot going on. I’d like to take a moment to summarize what I can think of at the moment. Feel free to comment if I’ve missed anything.
I can’t reset my password and/or register an account
We’re having an issue with outgoing mail that affects anything that sends any kind of notification. This includes registration (confirmation email), password resets, reported listings, and the contact form. Sometimes the email goes out, sometimes it doesn’t, but the page usually times out. This has been a *major* problem for some time now, and we’re finally getting the server folks to fix the issue. It has been nearly fixed in our test environment (just one more bug to work out) and will go live in the very near future. In the meantime, if you have an issue you’re welcome to send us a message on Zendesk, our support ticket platform. We want you to have access and will do everything we can to help. Even if you have submitted a request in the past, please resubmit and we will place priority on it. On that note:
I sent a message to support X days ago and never heard back.
I’ll come clean…we haven’t done the best job of keeping up with the tickets. Part of the problem is that we have so many tickets related to the above issue that we can’t keep up. As of this moment, we’re making a guarantee that a live person will be available from 7am-10am and from 4pm-6pm Eastern Time during the normal work week. We’ll also try to have someone available occasionally on weekends and nights.
Why is that question mark always in the way?
Yeah, we’ve had a few complaints about that, on both the left and right side. It might be staying, it might be going…we’re still in discussion about how to give everyone the easiest access to support.
How can I report listings if the Report Listing button doesn’t work?
You can always send them to us through the support system. While we have been behind on taking care of some of our support tickets, we try to get to these in a timely fashion due to the impact they have on our data.
When I try to add/delete an item from my collection/want list, I get a dark screen and can’t do anything else. What’s going on there?
This is an issue with some pages where the modal form background doesn’t hide itself upon completion of the form the way it’s supposed to. Again, this is an issue the developers are working on, and we hope to have it fixed quickly. To get around this, I’m afraid the best option is to refresh the page. One thing I have noticed, though, is that adding/deleting from an item page rather than a category/search page doesn’t produce this problem. So that’s possibly an easier workaround for now. But…rest assured it’s on our radar to fix.
None of the newly added items have images.
This is yet another issue that was spawned when we enabled HTTPS on our servers – the image uploads completely quit working. As with the others, the server folks are talking a look and we hope to have a resolution soon.
So to summarize…we have had many issues ongoing, and for that we apologize. Thanks to all of you for being patient with us while we work through everything. Hopefully over the next few days I can update this with some “hey we’re fixed!” messages.